Neutrogena®
Home Rapid Clear® Range Money Back Guarantee Tip and Advice
Need info on acne?

Get help here. Get the best skincare advice to help you beat breakouts and achieve healthy, beautiful skin!



Your Questions Answered

Are the ingredients in the Neutrogena Rapid Clear range environmentally safe and skin friendly safe?

Yes, the ingredients in the Rapid Clear range are quite safe and friendly.

Hi! Quick question; can I use Neutrogena Rapid Clear Spot-Eliminating Gel together with sunscreen at the same time? I usually put the gel on first, wait for a while, and then use the sunscreen. Is that ok? Will it take away the benefits of the product? Or clog my pores? Thank you.

Yes, it’s ok. But avoid sunscreens that are not oil free.

Hi, I was wondering if there is an easy way to get rid of acne? Because I get it a lot and face creams don’t seem to work. Sometimes they even make it worse. I have been put on tablets (take twice daily), but I was wondering if there was an easier way to that would definitely work.

Isotretinoin is a possibility if other methods have failed, however you will need to see your GP about this treatment, as it requires a prescription.

Please could you suggest something to finally clear my skin up? I would love to have just one day without redness, bumps and pimples.

If your problem has been longstanding and the topical agents have not worked, you may require advice from a dermatologist who can discuss further management options. Your skin would have to be professionally examined. You will need a referral to a dermatologist from your GP.

Hi, I was wondering what ingredient the new range contains - salicylic acid or benzoyl peroxide, or something else?

The Rapid Clear range contains salicylic acid.

My face appears to have pigmentation (white spots). What can I do to get rid of them so my skin goes back to how it used to be?

There are many causes of white spots. One of the most common is dryness. First try a non-comedogenic moisturiser to see if the colour returns. If not, see your GP.

How can I reduce scarring? Are there products out there that help? And what do skin peels do? Are they effective?

Peels are not effective in reducing scarring and in some cases may irritate the skin. Scarring can be reduced by avoiding picking and squeezing the areas. Get onto a form of treatment as quickly as possible for the problem to reduce scarring. Once scarring exists there are no topical products to treat this effectively except laser therapy (however this is quite expensive).

Is there a product I can use to get rid of red blemishes and pigmentation from acne scarring?

Time will effectively reduce the scars. There are no products to effectively do this except expensive treatments with laser.

I don't have pimples, but I suffer badly from blackheads. Can Neutrogena products help? The problem is worse under and around my eyes, they seem to be puffy with a lot of grease deposits.

Neutrogena products can be a good start. If not successful, adapalene gel may be effective. This is prescription product so you will need to see your GP.

I was just wondering if you can use the new Neutrogena Rapid Clear Spot Eliminating Gel if you don’t have acne, but just have a few pimples here and there, and just want to keep your skin as blemish-free as you can?

Response


Yes, Neutrogena Rapid Clear Spot Eliminating Gel is great to use for those occasional spots.

After I came back from camp I got severe Seborrhoeic dermatitis on my face. Its oozes and creates an orange crust over the patches. It is currently under control because the doctor prescribed a cream for me to use for 2 weeks. But I still have to use it everyday otherwise it starts to ooze and crust again. How can I fully cure this dermatitis and be able to stop using the cream?

It sounds like you need to see a dermatologist to examine your skin and give you advice on further treatment and prevention. See your GP for a referral to a dermatologist.

I've had really deep pores and blackheads on my nose and chin since I can remember but I don’t know how to get rid of them. Any suggestions?

Use an acne cleanser, and then adapalene gel at night. You will need to see your GP about the adapalene gel as this is a prescription product.

I have some scars from all the pimples over the years I would like to know how to get rid of them or at least make them less visible?

The only effective way to eradicate scarring from acne is laser therapy. This is expensive. Time always improves acne scarring but it is a gradual process.

I've noticed that a lot of cleanser products advise you to rinse your face with 'warm' or 'lukewarm' water. Is the temperature of the water important to achieve results? I usually just use cold water.

If your face is oily, then warm water is better. If you have a dry skin tendency however, then cold water is better.

I'm currently trying to get pregnant and ever since I have stopped taking the pill I have broken out in acne. What can I safely use to help?

Use the Neutrogena Rapid Clear products or Neutrogena Oil-Free Acne Wash. No tablets are safe, nor are topical antibiotics or adapalene. (You should not use medications unless advised by a doctor or pharmacist while pregnant).

I am 26 and still get a lot of acne. I get it mainly around my chin area. I have tried everything I can, and am willing to try more. I am getting married in 10 months and the only wish I have is for my skin to clear up for my big day. Please help me.

Your best option is to be referred to a dermatologist (by your GP) and get professional advice regarding treatment. Do it now to give time for the treatment to work. This usually takes about 6 months.

What moisturiser do you recommend using with the Neutrogena Rapid Clear range?

Any light non-comedogenic or oil-free moisturiser with an SPF.

I have acne around my jaw line and under my chin. I have tried different products and they are ok for my face but they irritate my neck. Can you suggest anything?

The same products can often be tolerated by diluting them with an oil-free moisturiser.

My 14-year-old daughter has had problem skin since she was 11. Her face has gotten a bit better but she has a lot of trouble with blackheads and lumps on her arms and all over her back. She won't wear bathers without a shirt or even tops that show her back. What is the best way to tackle this problem? As it really affects her confidence and self esteem which is very sad to see. Thanks for your help.

To ensure your daughter gets the right treatment it is best for her to see your GP for an initial consultation, and the GP may feel that she requires a referral to a dermatologist.

I actually wanted to know if you’re able to help me with my skin problem. I have red veins in my cheeks (apparently I inherited them from my grandmother), which are really horrible, & I often use a heavy/ thick foundation on my cheeks everyday in order to just to try and cover them up. But nine times out of ten I’m just not successful in covering them. I’d really like to know if there is something I can do or get done in order to get rid of these veins??? Any help you can give me will be very much appreciated!

It sounds like you require vascular laser therapy. This is performed by some dermatologists. Check before you make an appointment. You will require a GP referral to a dermatologist, and several sessions of the therapy may be necessary.

Hi there! I just wanted to know if there was something I could use for oily skin. I have tried so many different products and nothing seems to work for me. Could you suggest something that is cost-effective and really does work? Thank you.

Oily skin is genetic, however in time will settle. The only products to help reduce oil production are products in the retinoid range i.e. Tretinoin therapy applied at night. See your GP about this therapy, as it requires a prescription.

Do you guys have any suggestion about how to treat skin fungal infections quickly? I have been trying everything.

Firstly make sure that what you have is a fungal infection. Go and see your GP to make sure. Effective treatments are readily available. Many conditions look similar and won't respond to antifungal therapy.

I have open pores and I don’t know what the best method is to try and close them.

This is usually a genetic condition and often is associated with oily skin. I would suggest the use of a Tretinoin cream at night. You will need to see your GP about this cream, as it is a prescription product.

What products would you recommend that are best for acne-prone skin? My skin is a bit sensitive as well, and I feel nothing is working on it.

If you have sensitive skin the usual products will tend to irritate your skin. However they may be tolerated if diluted with a non-perfumed non-oily moisturiser. If not see a GP for further advice.

What can I do to the scar on my face that was caused by pimples?

The only effective way to eradicate scarring from acne is laser therapy, however this is expensive. Time always improves acne scarring but it is a gradual process.




Meet the dermatologist

Dr. Eileen Collins


Pimple myths and acne tips

Putting toothpaste on your pimples will help clear them up.
More pimple myths >

Go oil-free: use oil-free make-up, oil-free sunscreens and oil-free moisturisers.
More acne tips >

This site is published by Johnson & Johnson Pacific Pty Limited which is solely responsible for its contents
It is intended for visitors from Australia only. See our Legal Notice and Privacy Policy. Last Modified 27 Jun 2008.
© 2008 Johnson & Johnson Pacific Pty Limited. All rights reserved.
® ™ Neutrogena Corporation, USA.